AI-DRIVEN PERSONALIZATION IN RETAIL ANALYTICS: TRANSFORMING CUSTOMER EXPERIENCES

Authors

  • Gautam Ulhas Parab University at Buffalo, USA Author

Keywords:

AI-Driven Personalization, Retail Analytics, Customer Experience Enhancement, Implementation Strategies, Operational Efficiency

Abstract

This article examines the transformative impact of artificial intelligence and advanced data analytics in the retail industry, focusing on personalization, operational efficiency, and customer experience enhancement. The article analyzes how retailers leverage AI technologies, including machine learning algorithms, computer vision systems, and natural language processing, to create individualized shopping experiences and optimize operations. The article covers implementation strategies, technological approaches, operational impacts, and best practices while addressing key challenges and considerations in AI adoption. Through a comprehensive analysis of market research and industry studies, this article demonstrates the significant role of AI-driven personalization in revolutionizing retail operations, improving customer engagement, and driving business growth while highlighting the importance of structured implementation approaches and robust data management practices.

References

Grand View Research, "Artificial Intelligence In Retail Market Size, Share & Trends Analysis Report By Component (Solution, Services), By Technology (Machine Learning, Natural Language Processing), By Sales Channel, By Application, By Region, And Segment Forecasts, 2025 - 2030." [Online]. Available: https://www.grandviewresearch.com/industry-analysis/ai-retail-market-report

Jeyaganesh Viswanathan, "Artificial Intelligence: Transforming the Future of Retail," International Journal of Science and Research (IJSR), Volume 13 Issue 9, September 2024. [Online]. Available: https://www.ijsr.net/archive/v13i9/SR24901234506.pdf

Vikas Reddy Penubelli, "AI-Driven Personalization in CRM Marketing: Revolutionizing Customer Engagement at Scale," ResearchGate, July 2024. [Online]. Available: https://www.researchgate.net/publication/382302902_AI-Driven_Personalization_in_CRM_Marketing_Revolutionizing_Customer_Engagement_at_Scale

Sudeep B. Chandramana, "Retail Analytics: Driving Success in Retail Industry with Business Analytics," Research Journal of Social Science and Management, Volume: 07, Number: 04, August 2017. [Online]. Available: https://figshare.com/articles/journal_contribution/2017_Aug_TIJResearch_Journal_of_Social_Science_and_Management_pdf/13323179?file=25668263

George Wilson, Oliver Johnson, William Brown, "Exploring the Integration of Artificial Intelligence in Retail Operations," Preprints, 01 August 2024. [Online]. Available: https://www.preprints.org/manuscript/202408.0012/v1

Actian Corporation, "Real-Time Decision-Making Use Cases in the Retail Industry – Part 3," May 26, 2020. [Online]. Available: https://www.actian.com/blog/data-analytics/real-time-decision-making-use-cases-in-the-retail-industry-part-3/

Caiyan Liu, Zifan Zhang, "Can Artificial Intelligence (AI)-driven personalization influence customer experiences?," Uppsala University, 2024-05-27. [Online]. Available: https://uu.diva-portal.org/smash/get/diva2:1874165/FULLTEXT01.pdf

Deloitte, "Future of retail: Profitable growth through technology and AI," February 2024. [Online]. Available: https://www2.deloitte.com/in/en/pages/consumer-business/articles/future-of-retail-profitable-growth-through-technology-and-AI.html

Ionuț Anica-Popa et al., "The Integration of Artificial Intelligence in Retail: Benefits, Challenges and a Dedicated Conceptual Framework," Amfiteatru Economic Journal, 23(56), pp. 120-136, 24 December 2020. [Online]. Available: https://www.amfiteatrueconomic.ro/temp/Article_2982.pdf

Michalsons, "AI in retail: Use cases and essential considerations." [Online]. Available: https://www.michalsons.com/blog/ai-in-retail-use-cases-and-essential-considerations/70811

Amanda Spencer, "Artificial Intelligence In Retail: 6 Use Cases And Examples," Forbes, Oct 24, 2024. [Online]. Available: https://www.forbes.com/sites/sap/2024/04/19/artificial-intelligence-in-retail-6-use-cases-and-examples/

Celeine Easdon-Smith, "AI-Driven Personalization Guide 2024," Firework. [Online]. Available: https://firework.com/blog/ai-driven-personalization

Published

2024-12-19

How to Cite

Gautam Ulhas Parab. (2024). AI-DRIVEN PERSONALIZATION IN RETAIL ANALYTICS: TRANSFORMING CUSTOMER EXPERIENCES. INTERNATIONAL JOURNAL OF RESEARCH IN COMPUTER APPLICATIONS AND INFORMATION TECHNOLOGY (IJRCAIT), 7(2), 2387-2396. https://ijrcait.com/index.php/home/article/view/IJRCAIT_07_02_176