Kamala Kannan Munusamy Ethirajan, “ENHANCING SERVICE DELIVERY THROUGH SERVICENOW’S VIRTUAL AGENT: A TECHNICAL OVERVIEW”, IJRCAIT, vol. 8, no. 1, pp. 1568–1579, Feb. 2025, Accessed: Feb. 27, 2026. [Online]. Available: https://ijrcait.com/index.php/home/article/view/IJRCAIT_08_01_115