Chandrasena Cheerla, “CLOUD COMPUTING AND GENERATIVE AI: TRANSFORMING CRM ACROSS INDUSTRIES”, IJRCAIT, vol. 7, no. 2, pp. 2654–2662, Dec. 2024, Accessed: Oct. 14, 2025. [Online]. Available: https://ijrcait.com/index.php/home/article/view/IJRCAIT_07_02_201