Manpreet Singh Sachdeva, “THE EVOLUTION AND IMPACT OF AI/ML CHATBOTS IN ENTERPRISE APPLICATIONS: A TECHNICAL ANALYSIS”, IJRCAIT, vol. 7, no. 2, pp. 1089–1103, Nov. 2024, Accessed: Jul. 16, 2025. [Online]. Available: https://ijrcait.com/index.php/home/article/view/IJRCAIT_07_02_085