Vijay Vaibhav Singh, “TRANSFORMING CALL CENTER EFFICIENCY THROUGH GENERATIVE AI: A TECHNICAL ANALYSIS”, IJRCAIT, vol. 8, no. 1, pp. 3497–3510, Feb. 2025, Accessed: Sep. 03, 2025. [Online]. Available: http://ijrcait.com/index.php/home/article/view/IJRCAIT_08_01_251