Jaymin Harishkumar Sutarwala (2025) “ENHANCING PATIENT RELATIONSHIPS THROUGH HUMAN-AI COLLABORATION IN HEALTHCARE CRM: A TECHNICAL OVERVIEW”, INTERNATIONAL JOURNAL OF RESEARCH IN COMPUTER APPLICATIONS AND INFORMATION TECHNOLOGY (IJRCAIT), 8(1), pp. 3211–3228. Available at: http://ijrcait.com/index.php/home/article/view/IJRCAIT_08_01_231 (Accessed: 3 September 2025).