KAMALA KANNAN MUNUSAMY ETHIRAJAN. ENHANCING SERVICE DELIVERY THROUGH SERVICENOW’S VIRTUAL AGENT: A TECHNICAL OVERVIEW. INTERNATIONAL JOURNAL OF RESEARCH IN COMPUTER APPLICATIONS AND INFORMATION TECHNOLOGY (IJRCAIT), [S. l.], v. 8, n. 1, p. 1568–1579, 2025. Disponível em: http://ijrcait.com/index.php/home/article/view/IJRCAIT_08_01_115.. Acesso em: 1 sep. 2025.