SUDHAKAR MATTEM. ENHANCING CITIZEN AND CASEWORKER EXPERIENCE: A CHATBOT SOLUTION FOR MERATIVE CÚRAM CITIZEN ENGAGEMENT AND CASEWORKER PORTALS. INTERNATIONAL JOURNAL OF RESEARCH IN COMPUTER APPLICATIONS AND INFORMATION TECHNOLOGY (IJRCAIT), [S. l.], v. 8, n. 1, p. 966–980, 2025. Disponível em: http://ijrcait.com/index.php/home/article/view/IJRCAIT_08_01_072.. Acesso em: 3 sep. 2025.